We are so very sorry to have to contact you to tell you that sadly we are having to cancel your event at The Last Drop Village Hotel in Bolton, due to a non-payment by a 3rd party re-seller.
Our events were sold out and we were very much looking forward to them, but have found ourselves in a shocking situation which has left us unable to progress with any of the nights. We are devastated both for ourselves and you our customer. We have spoken to the Last Drop and they are happy to offer you an exclusive deal for the night you were supposed to be enjoying a Night Away (more on this below).
If you have booked through Groupon or Wowcher, these companies are aware of the situation and are able to give you a refund. If you have booked through Ncrowd, I understand that you now need to email email@example.com for a refund, but we have not been able to make contact with this company to get clarification.
Both Night Away and The Last Drop Village are extremely disappointed and sorry that the events have had to be cancelled. This is in no way the fault of the hotel (or indeed Night Away), we have worked together to offer a solution. The Last Drop Village are happy to offer you this exclusive offer:
For just £75!
To take advantage of this offer, please call 01204 203800 and quote 'Night Away'.
You will be able to take advantage of this offer for the 30th October, 6th November or 13th November 2015.
Again, we are truly sorry that it will not be the full Night Away experience you had hoped for.
Very best wishes
The Night Owls
Our email address is firstname.lastname@example.org